Submit your feature requests

This is an unofficial feature request board in attempts to centralize features request for the staff at IGG Software while exposing the actual votes customers.

While the Reddit board is good for feature requests, it is not possible to measure the level of importance of a vote.

Note: With any Ideation process nothing is guaranteed. A company has to take into consideration time, the technical debt, and the true needs from all customers.

Customer created by MacAlmon Consulting

Create a better support website with centralized help

On: Website I want: to have a centralized portal for help, with a centralized search engine So that: the user navigation to read FAQ, Articles, and product documentation is more efficient and more seamless. Usability Heuristics: Help and Documentation In this proof of concept (which took about a week to build), the Freshdesk platform offers a place for customers (a lot of this for free as well) to search for support content - with a global search engage in Live Chat submit cases Follow-up on cases - with better user experience instead of the email and the subject line being ticket number - which is confusing if you have multiple tickets open Customer Forums - where customers can engage with each other (replacing Reddit) and where the conversation can be quickly converted into a ticket for support

Ryan MacAlmon Over 1 year ago